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SpiderHost - Money Back Guarantee

At SpiderHost we only believe in Customer Satisfaction so we allow our customers to cancel the subscription of selected products within 30 days of product setup & get their money back.

30 Day Money Back Guarantee

We strive for the highest level of customer satisfaction. To reinforce our customer service we offer 30 day money back guarantee. We would refund your money if you are not satisfied with our service.

Our packages include unquestionable 30-day money back guarantee, since we take into consideration the cases when someone will make a purchase from us and subsequently find that the product doesn’t fit their demands or come up to their particular expectations. In the unlikely event you are not 100% satisfied with our services, you are free to request your investment back within 30 Days of the sign-up date.

According to SpiderHost policy customer satisfaction is very important. We believe that we offer the most affordable, robust and reliable web hosting in the industry. We are so confident in our platform that our hosting services carry a 30 day money back guarantee. If you are not completely satisfied with our services for any reason within the first 30 days of usage you will be given a refund of all monthly hosting fees.


Money Back policy is APPLICABLE to following services :

  • Windows Hosting
  • Windows Reseller Hosting
  • Business Email Hosting
  • Enterprise Email Hosting

Money Back policy is NOT APPLICABLE to following services :

  • Domain Registration
  • SSL Certificate
  • Dedicated Servers
  • Virtual Private Servers
  • Linux Reseller Hosting
  • Linux Shared Hosting

Domain name registrations are processed immediately and are non-cancelable and non-refundable. Also if your hosting account has free domain name and you cancel the service then the charges of Free Domain will be deducted from the refund amount.

The accounts violating the company polices will not be entertained for money back policy.

Deduction made on Money Refund

SpiderHost constantly strives hard to make the refund process easier & safe even though Money Back Guarantee takes atleast 10 days to process your cancellation & refund money into your back account.

Processing money back attracts some processing fees which are levied by financial institutions on us, so if customers are from India , we will be deducting 10% from your total amount & for customers from rest of the world we will be deducting 30% from your total amount. Remaining amount after deduction will be deposited in your bank account after 10 days of Cancellation Request received.